General conditions of sales


Between the company SARL Hotel Le Troubadour,
domiciliée Belveyre, 46500 Rocamadour
registered in the Commercial and Sales Register,
SIRET number: 379 675 549 00016

represented by Mrs Marie MENOT
as a duly authorised manager for the purpose of testifying.

The Seller can be reached by email by clicking on the contact form accessible via the homepage of the site.

Hereinafter the «Seller» or the «Company».
In one part,

And the natural or legal person to the purchase of products or services of the Seller,
hereafter, «the Buyer», or «the Customer»
on the other hand,

Le Vendeur is the publisher of Location services marketed by its Hotelier «Hôtel *** Le Troubadour», as well as its website (
The list and description of the goods and services offered by The Seller can be consulted on the aforementioned site.

The General Terms and Conditions of Sale determine the rights and obligations of the parties in connection with the online sale of the Services offered by the Seller.

The General Terms and Conditions of Sale (GTC) apply to all sales of Services made through the *** Le Troubadour Hotel in Rocamadour, as well as the Seller’s website and are an integral part of the Contract between the Buyer and the Seller. Seller reserves the right to modify the renderings at any time by publishing a new version on its website. The applicable Gtcs then are those in effect on the date of payment (or first payment in case of multiple payments) of the order.

These Gtcs are available on the Seller’s website at

Seller shall also ensure that their acceptance is clear and unreserved at the time of purchase. The Customer declares that it has read all the General Terms and Conditions of Sale, and where applicable the Special Terms and Conditions of Sale related to a product or service, and accepts them without restriction or reservation.
The Customer acknowledges that it has received the necessary advice and information to ensure the suitability of the offer to its needs.
The Customer declares to be able to contract legally under French laws or to represent the natural or legal person for which it undertakes. Unless proven otherwise, the information recorded by Seller constitutes proof of all transactions.

The prices of the services sold through this website, are indicated in euros all taxes include (HT + VAT + other possible taxes) on the order page of the services, and excluding specific shipping costs. The Company reserves the right to change its prices at any time in the future. Telecommunication costs to access the Corporation’s websites

The Customer must follow a series of steps specific to each Service offered for sale by the Seller in order to be able to carry out his order. However, the steps described below are systematic: – Information on the essential characteristics of the Product; – Choice of the Product, where appropriate of its options and indication of the essential data of the Customer (identification, address, etc.); – Acceptance of these General Conditions of Sale. – Verification of the elements of the order and, if necessary, correction of errors. – Monitoring instructions for payment of Services. – Delivery of Services. The Customer will then receive confirmation by e-mail of the reservation and payment of the order.

For the purpose of the proper fulfilment of the order, the Customer undertakes to provide its truthful identification elements. Seller reserves the right to refuse the order, for example for any abnormal request made in bad faith or for any legitimate reason.

The essential characteristics of the goods and services and their respective prices are made available on the Seller’s websites. The Customer certifies that he has received a detail of the delivery costs as well as the terms of payment, delivery and performance of the contract. The Seller undertakes to honour the Customer’s order within the limits of availability only. Failing this, the Seller informs the Customer. This contractual information is presented in detail and in French. In accordance with French law, they are the subject of a summary and confirmation when the order is validated. The parties agree that illustrations or photographs of products offered for sale have no contractual value. The period of validity of the offer of the Services and their prices shall be specified on the sales pages of the products, as well as the minimum duration of the proposed contracts where these relate to a continuous or periodic supply of products or services. Except under special conditions, the rights granted in respect of individuals are only to the natural person signing the order (or the person holding the email address communicated). In accordance with the legal provisions regarding compliance and hidden defects, Seller refunds or exchanges defective products or does not correspond to the order. The refund can be requested by contacting the Seller by email or simple letter. and the minimum duration of the proposed contracts where they relate to a continuous or periodic supply of products or services. Except under special conditions, the rights granted in respect of individuals are only to the natural person signing the order (or the person holding the email address communicated). In accordance with the legal provisions regarding compliance and hidden defects, the Seller reimburses

In accordance with Article L. 121-20 of the Consumer Code, «the consumer has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception, where applicable, of the return fee». «The period referred to in the former Tribunal from receipt for the goods or acceptance of the offer for the provision of services». The right of withdrawal may be exercised by contacting The Seller by email or telephone. In the event of exercise of the right of withdrawal within the aforementioned period, only the price of the purchased product or products and the shipping costs will be reimbursed, the return costs will remain the responsibility of the Customer. Returns of the products must be made in their original state and complete (packaging, accessories, notices, etc.) so that they should be re-marketed as new; they must be accompanied, if possible, by a copy of the proof of purchase.

According to the law, the consumer can claim the guarantee against the hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code and, in this case, he can choose between the resolution of the sale or a reduction of the selling price (provisions of Articles 1644 of the Civil Code).

If necessary, the Buyer may submit any claim by contacting The Seller by email (form on the website) or by simple letter.

Trademarks, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the seller. No transfer of intellectual property rights is carried out during the crossing of the Gtcs. Any reproduction or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.

Performance of the Seller’s obligations hereunder shall be suspended in the event of any unforeseen event or force majeure that prevents its performance. The seller will notify the Customer of the occurrence of such an event as soon as possible.

a) All rentals commenced are due in full.
b) Cancellation of reservation and a possible refund are possible according to the following modalities: Cancellation before 15 clear days preceding the date of start of the stay = 100% refund. Cancellation between 14 and 8 clear days which precedes the date of start of the stay = the arrehres of 30% of the total price of the stay will be kept. Cancellation between 7 clear days and the start date of the stay = no refund, the entire cost of the stay will be deemed due.

If one of the stipulations of this contract were cancelled, this nullity would not result in the nullity of the other stipulations which would remain in force between the parties.
Any contractual amendment shall be valid only after a written and signed agreement of the parties.

In accordance with the European Data Protection Regulation, you have the right to query, access, modify, oppose and correct your personal data. By adhering to these Terms and Conditions of Sale, you agree to our collection and use of this data for the performance of this Agreement.

All the clauses contained in the general conditions of sale, as well as all the buying and selling operations presented therein, will be subject to French law.
The court with jurisdiction is Cahors (Lot).

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